Zoopup.com
Sign up

Payment Policy

Freelancer Fees and Charges

For Clients

Projects

Talent is free to sign up, post a project, receive bids from freelancers, review the freelancer's portfolio and discuss the project requirements. If you choose to award the project, and the talent accepts, we charge you a small project fee relative to the value of the selected bid, as an introduction fee.

The cost and how this fee is charged depends on the type of project.

For fixed price projects, a fee of 3% or ₹150.00 INR (whichever is greater) is levied at the time a project that has been awarded by you has been accepted by each freelancer you award. If you subsequently pay the freelancer more than the original bid amount we will also charge the project fee on any overage payments.

For hourly projects, a fee of 3% is levied on each payment that you make to the freelancer.

You may cancel the project from your dashboard at any time for up to seven (7) days after the project has been accepted for a full refund of your fee.

Optional project upgrades may be purchased.

Contests

At the time of posting a contest, clients must provide funds equivalent to the total contest prize. We have a Money Back Guarantee for this prize money.

The Money Back Guarantee entitles you to get your money back for up to 30 days from contest closing if you are not happy with the submitted entries. You can get refunded simply by contacting support.

Note that refunds are not available on 'Guaranteed contests', and this refund does not include any upgrades that you may have selected for the contest. If you've already selected an entry as the winner and completed the contest handover, which has released the prize money to them, you are not eligible for a refund.

There is no contest fee for posting and awarding the contest for employers.

Each additional awarded entry will also require payment of the prize for that entry.

Optional contest upgrades may be purchased.

Services

At the time of ordering a service, employers must provide funds equivalent to the total service price. The payment is protected by the Freelancer Milestone Payment System. Only release the payment once you are 100% happy with the work that has been delivered.

For Talents

Freelancer is free to sign up, create a profile, select skills of projects you are interested in, upload a portfolio, receive project notifications, discuss project details with the employer, bid on projects (free members receive initially 6 bids per month) and enter contests.

Optional bid upgrades may be purchased to promote a bid.

Projects

For fixed price projects, if you are awarded a project, and you accept, we charge you a small project fee relative to the value of the selected bid, as an introduction fee. If you are subsequently paid more than the original bid amount, we will also charge the project fee on any overage payments.

For hourly projects, the fee is levied on each payment as it is made by the employer to you.

The fee for fixed price projects is 10% or ₹250.00 INR, whichever is greater, and 10% for hourly projects.

Contests

Submitting entries to a contest is free. Contest fee applies when you are awarded a contest prize. This fee is charged when the prize is released, which is after contest has been awarded to you and the handover of entry materials has been completed to the contest poster's satisfaction.

The freelancer contest fee is 10% or ₹250.00 INR, whichever is greater.

Services

If you are subsequently hired to perform that Service, a 20% fee of the total service price is charged. This is charged when the service is ordered by way of a deduction from the payment you receive.

Refunds as Bonus Credit

In some instances, refund of fees may be done as bonus credit. This bonus may only be used on site, and can not be withdrawn or transferred. The bonus will expire in 90 days from the date of receipt.

0% Fees Promotion

Freelancer project commissions charged for freelancers who refer new clients that do not have an existing account on ZoopUp.com and who join and create a new account, will be reduced from 10% to 0%, for all future projects performed by the referring freelancer for the referred employer.

This is subject to the following conditions:

New employers must be referred using the specific promotional links on https://www.ZoopUp.com/no-commission.

Other Fees

Projects

The following fees are optionally charged for additional services. Unless otherwise specified according to the benefits of a paid membership plan:

  • Posting a Project   FREE
  • Featured   ₹590.00 INR
  • Urgent   ₹590.00 INR
  • Private   ₹1290.00 INR
  • Full Time   ₹13434.00 INR
  • Recruiter   ₹645.00 INR
  • Non-Disclosure Agreement (NDA)   ₹1290.00 INR
  • IP Agreement   ₹1290.00 INR
  • Sealed   ₹590.00 INR
  • Priority   ₹250.00 INR
  • Extend   ₹500.00 INR

Contests

The following fees are optionally charged for additional services. Unless otherwise specified according to the benefits of a paid membership plan:

  • Posting a Contest   FREE
  • Awarding contest   FREE
  • Awarding to additional freelancers   FREE
  • Guaranteed   FREE
  • Featured   ₹1500.00 INR
  • Top Contest   ₹1500.00 INR
  • Urgent   ₹2160.00 INR
  • Highlight   ₹750.00 INR
  • Sealed   ₹1500.00 INR
  • Private   ₹1000.00 INR
  • Non-Disclosure Agreement (NDA)   ₹1000.00 INR

Bid Fees

  • Bidding on projects FREE
  • Sponsored bid 0.75% of bid amount
  • Highlight Bid ₹50.00 INR
  • Contest Entry Fees
  • Submit an Entry FREE
  • Sealed Entry ₹30.00 INR
  • Highlight Entry ₹30.00 INR
  • Transaction Fees
  • Transaction fees incurred for using Credit Card, PayPal or Skrill.* ₹15.00 INR + 2.3%
  • Local Bank Deposit FREE

International Wire Transfer ₹750.00 INR*Australian users incur $0.30AUD + 0.99% for Credit/Debit card transactions.

Arbitration Fees

The arbitration fee for a milestone dispute is ₹5.00 INR or 5%, whichever is greater.

Our dispute resolution system is designed to allow both parties to resolve issues regarding milestone payments amongst themselves without arbitration.

After 4 days of a dispute being filed (or 7 days if the dispute is filed by the freelancer) either party may elect to move the dispute to paid arbitration. The other party will then have a further 4 days to agree to pay this fee and for both parties to submit any final evidence. If the other party fails to pay within time, they will lose the dispute.

The arbitration fee will then be refunded to the winner of the dispute.

Withdrawal Fees

Fees may be optionally levied depending on the method of withdrawal. Additional fees may be levied by the third party offering the withdrawal method.

  • Express Withdrawal FREE
  • PayPal FREE
  • Skrill (Moneybookers) FREE
  • Payoneer Debit Card FREE
  • International Wire ₹1250.00 INR
  • We impose a minimum withdrawal, after fees, of USD $30.

Taxes

Taxes are applied based on local rates and rules defined by the user's country of residence / registered country.

  • Australia - Goods and Service Tax (GST)  10%
  • Chile - Value Added Tax (VAT)   19%
  • European Union - Value Added Tax (VAT)   VAT rates
  • India - Tax Collected at Source (TCS)   1%
  • India - Tax Deducted at Source (TDS)   1% / 5%
  • Mexico - Income Tax Withholding   1% / 20%
  • Mexico - Value Added Tax (VAT)   16%
  • Russia - Value Added Tax (VAT)   16.67%
  • Switzerland - Value Added Tax (VAT)   7.7%