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Privacy and Policy

ZoopUp.com recognises the importance of maintaining your privacy. We value your privacy and appreciate your trust in us. This Policy describes how we treat user information we collect on https://www.ZoopUp.com and other offline sources. This Privacy Policy applies to current and former visitors to our website and to our online customers. By visiting and/or using our website, you agree to this Privacy Policy.

ZoopUp.com is a property of Zoopup Technologies Ltd, Regus Watford Croxley, 1st Floor, Building 2, Croxley Business Park, Watford, Hertfordshire, UKWD18 8YA, an Indian Company registered under the Companies Act, 2013 having its registered office at C-5, Plot No. 57, Kailash Tower, Mandir Marg, Saidullajas, Ignou Road, New Delhi, Delhi - 110 030.

Information we collect

Contact information. We might collect your name, email, mobile number, phone number, street, city, state, pincode, country and ip address.

Payment and billing information. We might collect your billing name, billing address and payment method when you buy a ticket. We NEVER collect your credit card number or credit card expiry date or other details pertaining to your credit card on our website. Credit card information will be obtained and processed by our online payment partner Razorpay.

Information you post. We collect information you post in a public space on our website or on a third-party social media site belonging to ZoopUp.com.

Demographic information. We may collect demographic information about you, events you like, events you intend to participate in, tickets you buy, or any other information provided by your during the use of our website. We might collect this as a part of a survey also.

Other information. If you use our website, we may collect information about your IP address and the browser you're using. We might look at what site you came from, duration of time spent on our website, pages accessed or what site you visit when you leave us. We might also collect the type of mobile device you are using, or the version of the operating system your computer or device is running.

We collect information in different ways.

We collect information directly from you. We collect information directly from you when you register for an event or buy tickets. We also collect information if you post a comment on our websites or ask us a question through phone or email.

We collect information from you passively. We use tracking tools like Google Analytics, Google Webmaster, browser cookies and web beacons for collecting information about your usage of our website.

We get information about you from third parties. For example, if you use an integrated social media feature on our websites. The third-party social media site will give us certain information about you. This could include your name and email address.

Use of your personal information

We use information to contact you. might use the information you provide to contact you for confirmation of a purchase on our website or for other promotional purposes.

We use information to respond to your requests or questions. We might use your information to confirm your registration for an event or contest.

We use information to improve our products and services. We might use your information to customize your experience with us. This could include displaying content based upon your preferences.

We use information to look at site trends and customer interests. We may use your information to make our website and products better. We may combine information we get from you with information about you we get from third parties.

We use information for security purposes. We may use information to protect our company, our customers, or our websites.

We use information for marketing purposes. We might send you information about special promotions or offers. We might also tell you about new features or products. These might be our own offers or products, or third-party offers or products we think you might find interesting. Or, for example, if you buy tickets from us we'll enroll you in our newsletter.

We use information to send you transactional communications. We might send you emails or SMS about your account or a ticket purchase. We use information as otherwise permitted by law.

Sharing of information with third-parties

We will share information with third parties who perform services on our behalf. We share information with vendors who help us manage our online registration process or payment processors or transactional message processors. Some vendors may be located outside of India.

We will share information with the event organizers. We share your information with event organizers and other parties responsible for fulfilling the purchase obligation. The event organizers and other parties may use the information we give them as described in their privacy policies.

We will share information with our business partners. This includes a third party who provide or sponsor an event, or who operates a venue where we hold events. Our partners use the information we give them as described in their privacy policies.

We may share information if we think we have to in order to comply with the law or to protect ourselves. We will share information to respond to a court order or subpoena. We may also share it if a government agency or investigatory body requests. Or, we might also share information when we are investigating potential fraud.

We may share information with any successor to all or part of our business. For example, if part of our business is sold we may give our customer list as part of that transaction.

We may share your information for reasons not described in this policy. We will tell you before we do this.

Email Opt-Out

You can opt out of receiving our marketing emails. To stop receiving our promotional emails, please email [email protected]. It may take about ten days to process your request. Even if you opt out of getting marketing messages, we will still be sending you transactional messages through email and SMS about your purchases.

As part of our standard procedure, every ZoopUp member is automatically enlisted to receive our newsletter upon registration, ensuring you never miss our latest news and insights.

User Data Deletion Policy

At ZoopUp, we value your privacy and strive to provide transparency and control over your personal data. This user data deletion policy outlines the steps and instructions for deleting your data from our website. Please follow the instructions below to request the deletion of your personal information:

1. Login to your account: Log in to your user account on our website using your registered credentials. If you don't have an account, proceed to Step 2.

2. Contact Customer Support: If you do not have an account or need assistance with deleting your data, please contact our Customer Support team. Provide them with the necessary details to assist you in the data deletion process.

3. Review Data Retention Period: Familiarize yourself with our data retention policy to understand the duration for which we retain your personal information. If your data has exceeded the retention period, you may be eligible to request deletion.

4. Access Account Settings: Once logged in, navigate to your account settings or preferences section. Look for an option related to data deletion, account closure, or privacy settings.

5. Data Deletion Request: Locate the data deletion request option within your account settings. This may be labeled as "Delete Account," "Delete Data," or something similar. Click on the option to initiate the data deletion process.

6. Verify Identity: To protect your data, we may require additional steps for identity verification. Follow the provided instructions to complete the verification process, which may include entering a verification code sent to your registered email address or phone number.

7. Select Data to Delete: Review the available options and select the specific data you wish to delete. This may include personal information, user-generated content, account details, or any other data associated with your account.

8. Confirm Deletion: Once you have selected the data for deletion, carefully review the confirmation message or prompt. Take note that data deletion is generally irreversible, and you may lose access to your account and associated data permanently.

9. Follow Additional Steps: Depending on our website's specific policies, you may be required to follow additional steps, such as confirming your decision through email, completing a survey, or providing feedback regarding your data deletion request.

10. Follow-up Communication: After submitting your data deletion request, you may receive follow-up communication from our website's support team. Pay attention to any additional instructions or actions required to complete the deletion process.

Please note that data deletion policies and procedures may vary between websites. It's important to refer to our specific user data deletion policy or contact our Customer Support team for further guidance if the above instructions are not applicable. We strive to process data deletion requests in a timely manner and in accordance with applicable laws and regulations. However, please understand that certain data may be retained for legal or legitimate business purposes, as outlined in our privacy policy. If you have any concerns or questions regarding our user data deletion policy, please reach out to our Customer Support team for assistance.

Third party sites

If you click on one of the links to third party websites, you may be taken to websites we do not control. This policy does not apply to the privacy practices of those websites. Read the privacy policy of other websites carefully. We are not responsible for these third party sites.

Grievance Officer

In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:
Zoopup Technologies Pvt Ltd
677, 1st Floor, Suite No.788 27th Main
13th Cross HSR Layout, Sector 1
Bangalore Karnataka 560102
Phone: +918929-800-444
Email: [email protected]

If you have any questions about this Policy or other privacy concerns, you can also email us at [email protected]

Updates to this policy

This Privacy Policy was last updated on 16.06.2023. From time to time we may change our privacy practices. We will notify you of any material changes to this policy as required by law. We will also post an updated copy on our website. Please check our site periodically for updates.


If you choose to visit the website, your visit and any dispute over privacy is subject to this Policy and the website's terms of use. In addition to the foregoing, any disputes arising under this Policy shall be governed by the laws of India.